Tech Support Issues

Students Unable to Login
This is for The RTC websites https://tcnj.rtconline.net/  and https://lasalle.rtconline.net/  The RTC:  (800) 433-4740 Contacts there are Maribelle Bit...
Wed, 15 Jul, 2020 at 10:33 AM
How do I request an official transcript?
Please  have them contact The RTC directly for this at (800) 433-4740.  They will be able to assist with that.
Tue, 28 Apr, 2020 at 4:08 PM
Editing a File Submission
1. click the name of the assignment 2, click "Edit Submission" 3, click the submitted file, and then "delete" 4, upload the correct f...
Tue, 28 Apr, 2020 at 4:09 PM
Viewing Grades
1, click your profile icon/picture in the top right 2, select "my grades"  3, click the class you want to see your grades in
Tue, 28 Apr, 2020 at 4:11 PM
Act 48 Credit
They will need to call The RTC directly to inquire on that. Their phone number is (800) 433-4740.
Tue, 28 Apr, 2020 at 4:16 PM
Attaching Multiple Documents to the Same Module
The system only allows them to upload one document. Suggest that they try creating a .zip archive of their folder, and uploading that .zip archive for t...
Tue, 28 Apr, 2020 at 4:18 PM
Billing Issues
Please have them contact The RTC directly at (800) 433-4740,
Tue, 28 Apr, 2020 at 4:19 PM
How do I insert my profile picture?
To change your profile picture please start at your dashboard.  Then, on the upper-right hand corner of your screen, there is a box (with a head silhouette)...
Tue, 28 Apr, 2020 at 4:21 PM
File size too big error message
Check file size settings to see if you can increase.  Have user try again and see if it works.  Typically, the issue is using large photos when you ...
Tue, 28 Apr, 2020 at 4:38 PM
I logged on this morning to view my final grade course is missing from the dashboard
The enrollments for courses that ended get changed to "not current" so students can't access the past content
Tue, 28 Apr, 2020 at 4:30 PM